General Purchasing Terms and Conditions
1.1 These General Purchasing Terms and Conditions (“TERMS AND CONDITIONS”) shall apply to all purchases of Product and Services from Sävås Europe AB, VATno:SE556994-137901 (“SAVAS MILANO”), under any Purchase, purchase order or the like, between CUSTOMERS and SAVAS MILANO (“PURCHASE”). These Terms and Conditions constitute an integral part of any PURCHASE, whether or not referenced therein and whether or not SAVAS MILANO has confirmed a purchase order with reference to the terms and conditions. Modifications to or deviations from these Terms and Conditions shall be void unless evidenced by a written agreement.
1.2 “Product” means Product and parts, components, and accessories, materials and other Product purchased by THE CUSTOMER from SAVAS MILANO.
1.3 “Services” means design, assembly, consulting, and other services provided by SAVAS MILANO to THE CUSTOMER. What is stated in these Terms and Conditions regarding Product shall also apply to Services.
1.4 Before ordering, THE CUSTOMER should read through the TERMS AND CONDITIONS.
1.5 By purchasing a product from SAVAS MILANO, THE CUSTOMER accepts these TERMS AND CONDITIONS.
2.1 A binding Purchase for the sale and purchase of the Product shall be considered made upon when:
1.1.1. SAVAS MILANO have received a purchase order from THE CUSTOMER, AND;
1.1.2. Send THE CUSTOMER a written confirmation of a purchase order (“ORDER CONFIRMATION”), stating the price, method of payment, Product and other relevant information.
2.2 Orders are subject to acceptance by SAVAS MILANO and availability of ordered product. Product presented on the website can change without notice.
2.3 A CUSTOMER may not Purchase any Product from SAVAS MILANO if he or she is under the age of 18 years old.
3. RIGHT TO CANCEL
3.1 According to swedish regulations (sw: Lag (2005:59) om distansavtal och avtal utanför affärslokaler) THE CUSTOMER has the right to cancel the order within fourteen (14) days from the day the product was delivered (sw:Ångerfrist).
3.2 This right to cancel is exercised by the return of the product by registered mail, at THE CUSTOMERS expence.
3.3 If the Purchase is canceled in accordance to 3.1. SAVAS MILANO will refund THE CUSTOMER what he or she has already paid regarding the product as stated on the ORDER CONFIRMATION. The refund will be paid within 14 days of SAVAS MILANO receiving the returned item.
3.4 For return the customer is obliged to keep the product in the same condition as when delivered, it must nor have been used. If the product is damaged or harmed, the item cannot be returned.
4. DELIVERY, TITLE AND PASSING OF RISK
4.1 All Product shall be prepared, packed, stored and marked suitably for shipment so as to secure safe delivery and protect the quality of the Product.
4.2 The risk of the Product shall transfer from SAVAS MILANO to THE CUSTOMER upon delivery of the Product.
4.3 THE CUSTOMER may request that delivery shall be made to a recipient other than THE CUSTOMER, as per the instructions by THE CUSTOMER.
4.4 Purchasing a Product from outside of Sweden may constitute payment of custom duties and extra delivery costs, wich are not included in the price. When applicable the customer will be advised about extra delivery cost. Custom duties shall be paid by THE CUSTOMER to relevant custom authority.
5. TIME FOR DELIVERY, DELAY
5.1 The Product shall be delivered within 3-5 business days or on a delivery date specified in the ORDER CONFIRMATION. If the product is not delivered at the agreed time for delivery, it is DELAYED.
5.2 If SAVAS MILANO anticipates that it will not be able to deliver the Product at the agreed time for delivery, SAVAS MILANO shall notify THE CUSTOMER thereof, stating the reason for the delay and when delivery can be expected.
5.3 Upon delay, the customer is entitled to withhold payment and claim performance of the order.
5.4 If delay in delivery is caused by the product being unavailable, currently out of stock or any other similar circumstance the time for delivery shall be extended by a reasonable period of time.
5.5 If the delay in delivery is of major importance to THE CUSTOMER, then THE CUSTOMER may by notice in writing to SAVAS MILANO terminate all or part of the Purchase. If THE CUSTOMER terminates the Purchase, any payment already completed regarding the terminated purchase will be refunded to THE CUSTOMER.
5.6 If THE CUSTOMER fails to accept delivery at the agreed delivery date, THE CUSTOMER is responsible for any additional costs that arises.
6. PRICE AND PAYMENT, COST OF DELIVERY
6.1 The price for the Product is stated in the Order Confirmation and includes taxes, fees and shipping. SAVAS MILANO reserves the right to adjust prices due to change of circumstances including, but not limited to, increased shipping costs, foreign exchange rate changes, increases in materials costs, inflation, increases manufacturing costs, printing errors, and incorrect stated specifications.
6.2 Payments for the Product can be made with credit card or invoice. Payment from credit card is drawn immediately.
6.3 THE CUSTOMER is entitled to withhold payment of the purchase price in the event SAVAS MILANO has breached any of its obligations under the Purchase or these Terms and Conditions. Payment will not constitute acceptance of any Defect in the Product or nonconforming Product, nor shall it limit or affect any of THE CUSTOMER’s rights or remedies.
6.4 Free shipping world wide. If THE CUSTOMER wish to return a product, the cost of that is €40 within Europe and €70 for the rest of the world.
7. WARRANTY AND LIABILITY FOR DEFECTS
7.1 SAVAS MILANO warrants that the Product shall be free from all Defects during the Warranty Period. A Product shall be considered to have a Defect if it:
(a) deviates from specifications in the ORDER CONFIRMATION, statements, samples or other descriptions relating to the Product;
(b) does not comply with all applicable laws and regulations of the countries in which the Product are sold;
(c) is not free from defects in design, materials and workmanship;
(d) deviates from THE CUSTOMERS legitimate expectations based upon information about the product from SAVAS MILANO.
The defects described above are herein referred to as “Defects”.
7.2 THE CUSTOMER shall notify SAVAS MILANO in writing of any Defect. The notice shall contain a description of the Defect.
7.3 THE CUSTOMER shall notify SAVAS MILANO within reasonable time after the defect was discovered, if SAVAS MILANO is notified about the complaint within two months after delivery, it is always made on due date. After three years the customer has lost its right to a claim due to a defect.
SAVAS MILANO’s warranty shall not cover Defects caused by normal wear and tear, inadequate maintenance, faulty repair after delivery or failure to observe the instructions provided.
7.4 If product is defective, THE CUSTOMER can:
a) return the product to SAVAS MILANO and claim repair or redelivery within 24 months of purchase,
– SAVAS MILANO has the right to primarily offer repair or re-delivery if it can be made within reasonable time and without any additional costs for THE CUSTOMER.
– if after the product is returned, the product is not repaired or redelivered within a reasonable amount of time, THE CUSTOMER can terminate the purchase.
b) If repair or re-delivery is not possible the customer can retain the product and claim price reduction or compensation to rectify the defect themself.
c) THE CUSTOMER is responsible to prove that the defective product is caused by fabrication and not caused by normal usage.
7.5 SAVAS MILANO will only bear return costs if the product is defect, or the wrong product is delivered.
8. FORCE MAJEURE
8.1 Either party shall be entitled to suspend performance of its obligations to the extent that such performance is impeded or made unreasonably onerous by any circumstance beyond the control of the parties and that could not be foreseen at the formation of the Purchase, such as fire, war, extensive military mobilization, insurrection, requisition, seizure, embargo and defects or delays in deliveries by sub-Purchaseors caused by any such circumstance referred to in this Section 13.1 (“Force Majeure”).
8.2 A party may invoke a Force Majeure event only if it has notified the other party in writing without delay of the occurrence and potential effects of the event. A party shall also without delay inform the other party of the end of such event.
8.3 Either party shall be entitled to terminate the Purchase by notice in writing to the other party if performance of the Purchase is suspended due to Force Majeur.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Any and all intellectual property rights used or embodied in or used in connection with the Product, included but not limited to patents, patent applications, trademarks, know-how and drawings are the sole property of SAVAS MILANO. Any violations will be denounced.
10. APPLICABLE LAW
10.1 All disputes arising out of or in connection to the Purchase will be settled according to Swedish law.
Sävås Europe recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us. Most of our processing of your personal data is necessary for us to perform our contractual obligations to you, and other kinds of processing relies on Sävås Europe legitimate interest for processing as set out below. If you have subscribed for the newsletter with Sävås Europe, some of the processing is based on your consent, as set out below.
2. Who is responsible for the processing of your personal data?
The Swedish company Sävås Europe AB, reg. no. 556994-1379 (“Sävås Europe”), is the controller of your personal data. Sävås Europe and selected suppliers may process your personal data on Sävås Europes behalf and in accordance with Sävås Europes instructions as stated below, and are thereby processors of your personal data.
You may contact Sävås Europe at any time at:
Sävås Europe AB
332 33 Gilsaved
E-mail: [email protected]
3. Categories of data processed, purpose and legal basis for processing
Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data. Please see section 7 below for information on how long we keep your data. Our processing of your personal data depends on whether you have subscribed for membership with us or not.
Contact details: If you make a purchase online we will collect your name, address, email address, telephone number, country of residence, date of birth, title (Ms./Mr. or other title) and social media account contact details. Not all information is mandatory for making a purchase. We have marked mandatory information with the symbol (*) on our website. We will use your contact information to (1) process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to (2) communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. This processing is necessary in order for us to be able to fulfill our contractual obligations to you. If you have subscribed to one of our newsletters, we will also use your contact details to send out such newsletter, based on your consent. We may also process your contact details that you have shared with us when you have purchased a product, to keep you informed, via email or other messenger services, of our special events or promotions. This processing is based our legitimate interest of being able to market our products to our existing customers.
Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will be protected using HTTPS SSL encryption. The processing of your credit card details is necessary in order for us to be able to fulfill our contractual obligations to you.
Previous purchases and returns: If you have signed up for an account, we will store information regarding (i) your purchases and returns. Such information encompasses product, size, price and date of purchase.
Anonymized data: We may also use anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services.
3.3 Consent and withdrawal
4. Does Sävås Europe share your information with others?
Sävås Europe may also share our customers’ data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on Sävås Europe behalf and in accordance with Sävås Europe instructions as data processors. We do not authorize any of our suppliers to make any other use of your personal data.
5. Your data subject rights
In this section 5, we have summarized your data subject rights to request access, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority.
If you want to exercise your rights, please send us an email at [email protected] . Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly.
Right of erasure
Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, for example when it is no longer necessary for us to process your data taking into consideration the purposes for which they were collected.
Right to objection – direct marketing and profiling
You have the right to object at any time to processing of your personal data. When any of your personal data is processed in terms of direct marketing purposes you have the right to object to direct marketing, which includes profiling, to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.
Right to lodge a complaint with supervisory authority
Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.
6. How do I unsubscribe from SAVAS newsletters and emails?
If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at [email protected]
7. How long do we keep your data?
We will retain your personal information for as long as necessary in relation to the purposes for which they were collected or otherwise processed.
If you have not signed up for the newsletter with Sävås Europe and we received your contact details as part of your purchase online, we may use your contact details for direct marketing purposes for up to 12 months after your latest purchase subject to your ongoing right to opt-out. Thereafter we will delete your data unless we need to keep it for other purposes that are legally justifiable.
If you have signed up for the newsletter with Sävås Europe we will save your data for as long as your membership is active or as needed to provide you with our services. We will also retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements.
Statutory obligations to retain data further remain unaffected
8. Is it mandatory to provide personal data?
When you purchase our products online, or sign up for a membership with Sävås Europe, we will inform you which data is mandatory by marking certain fields with a symbol (*). The provision of mandatory data is necessary for Sävås Europe to be able to fulfill our contractual obligation to you, for example processing your order, or fulfilling the membership services requested by you.
10. Children’s privacy and legal purchase age
Sävås Europe does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything or provide any personal data to us at acnestudios.com or any other website related to Sävås Europe.